Contact OMGLive Support

Need help? Our support team is here for you 24/7. Get assistance with account issues, technical support, billing questions, or platform assistance.

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Live Telegram Support

Get instant help via Telegram. Our support team responds in real-time during business hours.

💬 Start Live Chat

⏰ Response time: Usually within minutes

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Email Support

For detailed inquiries, account issues, or documentation requests. We respond within 24 hours.

📧 [email protected]

⏰ Response time: Within 24 hours

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Billing Support

Issues with payments, refunds, or billing questions? Our billing team is here to help.

💰 [email protected]

⏰ Response time: 24-48 hours

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Model Support

For models needing assistance with accounts, verification, or platform features.

👑 [email protected]

⏰ Response time: Within 12 hours

Send Us a Message

Helps us locate your account faster. We treat this information confidentially.

* Required fields. We typically respond within 24 hours.

Frequently Asked Questions

How long does it take to get a response?

Response times vary by contact method:

  • Telegram Support: Usually within minutes during business hours (9 AM - 9 PM UTC)
  • Email Support: Within 24 hours for most inquiries
  • Billing Support: 24-48 hours for payment-related issues
  • Model Support: Within 12 hours for urgent model issues
What information should I include in my support request?

To help us assist you faster, please include:

  • Your username or account email
  • Detailed description of the issue
  • Steps you've already taken to resolve it
  • Error messages (if any)
  • Device/browser information (for technical issues)
  • Transaction ID (for billing issues)
Can I get help with account recovery?

Yes, we can help with account recovery. Please contact us via email with:

  • The email associated with your account
  • Your username
  • Any previous transaction IDs (if available)
  • Approximate date of account creation

For security reasons, we may require additional verification.

How do I report inappropriate content or behavior?

You can report inappropriate content or behavior through:

  1. Clicking the "Report" button on the content/chat in question
  2. Emailing [email protected]
  3. Contacting Telegram support with specific details

Please include screenshots, usernames, timestamps, and specific details about the incident.

What are your business hours?

Our support operates on different schedules:

  • 24/7: Platform monitoring and urgent security issues
  • Live Chat (Telegram): 9 AM - 9 PM UTC daily
  • Email Support: Monitored 24/7, responses within 24 hours
  • Billing Support: Mon-Fri, 9 AM - 5 PM UTC

Our Support Performance

We're committed to providing timely and effective support to all our users.

24/7 Support Available
≤24h Avg. Response Time
98% Satisfaction Rate
50k+ Issues Resolved